Guest reviews

My management team recently attended several sessions led by Desirée that covered challenging Conversations, time management, personal presentation and behavioural interviewing techniques, and I couldn’t be more impressed. The training was incredibly insightful and practical.

The segment on challenging conversations provided our team with valuable strategies to navigate difficult discussions with confidence and empathy. The time management portion was a game-changer, offering effective techniques to prioritise tasks and manage our schedules more efficiently. Behavioural interviewing techniques gave the team insights in how to conduct successful, in-depth interviews and the role plays internalised the approach and questions to ask. Lastly, the personal presentation module helped the team to refine their professional image, ensuring they present themselves in the best possible light.

Desiree’s charisma and enthusiasm were truly infectious. I have personally known her for many years, so had no doubt she will deliver 200%. Her positive personality and genuine warmth made everyone feel comfortable and eager to participate. Her laugh, in particular, brought a sense of joy and light-heartedness to the training, making the learning experience not only valuable but also enjoyable.

Overall, this training has equipped my team with essential skills that they can immediately apply in their professional and personal lives. I highly recommend Desirée to any organisation looking to enhance their communication, organisational, interviewing and presentation skills.

Kornelija Iacoviello
General Manager
Lantana Group London

“Desirée's positive energy is truly contagious and incredibly inspiring! From the moment I met her, I knew I wanted to share her uplifting spirit with our students and graduates at Hotel School. Her sessions are full of life, leaving our students not only motivated but also equipped with practical tips and tricks for thriving in the hospitality industry. Desirée’s ability to connect with everyone during the sessions is wonderful. It makes them feel seen and appreciated. Her sessions have such a positive impact on people who have experienced homelessness or significant barriers to employment. Desirée empowers them to believe in themselves and their potential for success. I can’t recommend her highly enough and we are so grateful to her for supporting our charity!”

Dana Hallam
Employment and Progression Manager
Hotel School London

I am pleased to recommend Desirée Dils for her exceptional contributions to training and development in luxury hospitality. 

Her expertise has been transformative at the Army and Navy Club, where she helped develop a comprehensive training plan focused on quality standards, actionable checklists and practical tools to elevate team performance.

Desirée delivered customised workshops that empowered our managers with essential skills such as time management, handling challenging conversations, and effective leadership. Her role-play exercises encouraged team members to build confidence and hone their skills in a supportive environment. With her guidance, our managers have gained the tools and confidence needed to lead with excellence.

I highly recommend Desirée to any organisation looking to enhance their team’s skills and elevate their guest experience through effective, results-driven training. Her passion for helping others grow and her dedication to hospitality excellence make her an invaluable partner."

Pedro Mendes MBA MIH
General Manager
The Army and Navy Club