Desiree's training was a great experience for our management and sales teams. Her sessions were not only engaging and insightful, but they were also specifically tailored to our needs, delivering practical strategies we could implement immediately.

During the management training, she provided an in-depth exploration of vital topics such as cost control, par levels, ordering processes, effective briefing and meeting structures, and behavioural interviewing techniques. 

In her sales training, Desiree focused on relationship building, negotiation tactics, and proactive sales strategies, empowering our team with the confidence and skills to drive remarkable results.

Desiree’s expertise, energy, and hands-on approach truly made a difference. We enthusiastically recommend her to any company ready to elevate their potential.

Athina Panagiotaki
Head of Learning, Development and Quality
Pan Pacific London

I am pleased to recommend Desirée Dils for her exceptional contributions to training and development in luxury hospitality. 

Her expertise has been transformative at the Army and Navy Club, where she helped develop a comprehensive training plan focused on quality standards, actionable checklists and practical tools to elevate team performance.

Desirée delivered customised workshops that empowered our managers with essential skills such as time management, handling challenging conversations, and effective leadership. Her role-play exercises encouraged team members to build confidence and hone their skills in a supportive environment. With her guidance, our managers have gained the tools and confidence needed to lead with excellence.

I highly recommend Desirée to any organisation looking to enhance their team’s skills and elevate their guest experience through effective, results-driven training. Her passion for helping others grow and her dedication to hospitality excellence make her an invaluable partner."

Pedro Mendes MBA MIH
General Manager
The Army and Navy Club

My management team recently attended several sessions led by Desirée that covered challenging conversations, time management, personal presentation and behavioural interviewing techniques, and I couldn’t be more impressed. The training was incredibly insightful and practical.

The segment on challenging conversations provided our team with valuable strategies to navigate difficult discussions with confidence and empathy. The time management portion was a game-changer, offering effective techniques to prioritise tasks and manage our schedules more efficiently. Behavioural interviewing techniques gave the team insights in how to conduct successful, in-depth interviews and the role plays internalised the approach and questions to ask. Lastly, the personal presentation module helped the team to refine their professional image, ensuring they present themselves in the best possible light.

Desiree’s charisma and enthusiasm were truly infectious. I have personally known her for many years, so had no doubt she will deliver 200%. Her positive personality and genuine warmth made everyone feel comfortable and eager to participate. Her laugh, in particular, brought a sense of joy and light-heartedness to the training, making the learning experience not only valuable but also enjoyable.

Overall, this training has equipped my team with essential skills that they can immediately apply in their professional and personal lives. I highly recommend Desirée to any organisation looking to enhance their communication, organisational, interviewing and presentation skills.

Kornelija Iacoviello
General Manager
Lantana Group London

“Desirée's positive energy is truly contagious and incredibly inspiring! From the moment I met her, I knew I wanted to share her uplifting spirit with our students and graduates at Hotel School. Her sessions are full of life, leaving our students not only motivated but also equipped with practical tips and tricks for thriving in the hospitality industry. Desirée’s ability to connect with everyone during the sessions is wonderful. It makes them feel seen and appreciated. Her sessions have such a positive impact on people who have experienced homelessness or significant barriers to employment. Desirée empowers them to believe in themselves and their potential for success. I can’t recommend her highly enough and we are so grateful to her for supporting our charity!”

Dana Hallam
Employment and Progression Manager
Hotel School London

I am very happy to recommend Desirée Dils from Hospitality Mastery® and subscribe to the immediate positive impact it had on our team of future leaders at MEP Hospitality Staffing.

She has an abundance of experience in the hospitality industry which allows her to really go into depth on specific situations and topics. Working together with Desirée is an absolute joy, the positive energy, the whittyness but also strong intrinsic motivation to help others is admirable and the reason why we have her on board as an external training partner.

Looking forward to many more sessions to come, thank you Desirée!!


Patrick van der Peet (MIH)Patrick van der Peet (MIH)
Founder - Director
MEP Hospitality Staffing Ltd. 

Ervaring met Hospitality Mastery: Een Stap naar Uitmuntendheid

Het was een waar genoegen om samen te werken met Desirée Dils van Hospitality Mastery. Dankzij haar uitgebreide ervaring in de hospitality-industrie, haar uitzonderlijke trainingsvaardigheden en haar aanstekelijke enthousiasme, heeft ze mijn team naar nieuwe hoogten getild.

Desirée weet precies hoe ze moet inspelen op de specifieke behoeften van elk teamlid en past haar training daar naadloos op aan. Ze creëert een omgeving waarin leren niet alleen effectief is, maar ook motiverend en inspirerend.

Wat Desirée bijzonder maakt, is haar vermogen om complexe concepten op een toegankelijke manier over te brengen, en dit doet ze altijd met een positieve en ondersteunende benadering. Mijn team heeft niet alleen nieuwe vaardigheden geleerd, maar ook een hernieuwd gevoel van zelfvertrouwen en motivatie opgedaan.

Ik kan Desirée van harte aanbevelen aan iedereen die op zoek is naar hoogwaardige training in de hospitality-sector. Ze is niet alleen professioneel en deskundig, maar ook ontzettend prettig in de omgang. Haar trainingen zijn een waardevolle investering voor ieder team dat streeft naar uitmuntendheid.

Anil Palé – Food & Beverage Manager
Landgoed Duin & Kruidberg